Return Bag to Airline

When a driver cannot deliver a bag and the number of allowed delivery attempts has been met, or a bag delivery has been canceled, the bag can be returned to the airline.

In these cases, the Return to Airline option is available in the Bag menu.

Once the Return to Airline workflow has started, the bag is displayed with a blue background, and the bag status changes to New.

The follow-up actions performed by the driver or dispatcher are the same as for a regular delivery, but the recipient of the bag is the airline or its handler.

When the bag has been delivered to the airline, its status changes to Returned to Airline.

1	The Return to Airline workflow has started, the bag status is NEW
2	Bag has been returned to the airline, the bag status is RETURNED TO AIRLINE

 

The bag details include the timeline of events for returning the bag to the airline.